CUSTOMER CARE

ACK

5657 45th Street

West Palm Beach, FL 33407  USA

 

Have any questions or concerns? We’re always ready to help! Call us at 561-863-5191 or send us an email at 

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 Interested in becoming a dealer?  See us at ackuniversal247.com

   North America's Largest Source for Wholesale Pet Products

For Inquiries outside of USA, please contact :export@kruuse.com

FAQ

How do I track my order?

 

Once your order is shipped you will receive a confirmation email along with the tracking number.

 

 

 

What are your delivery options?

We ship primarily  United States Postal Service.

 

 

How do I return an item?

Contact Customer Care for a "Return Authorization Number" and where to send back the item.

 

 

 

What is your return policy?

 

If you are not entirely satisfied with your purchase, we are here to help.

 

You have 20 days from ship date to return your item.

To be eligible for a return, your item must be unused and in the same condition that you received it.

 

Once we have received your item, we will inspect it and notify you that we have received your return. If your return is approved, we will initiate a refund.

 

You will be responsible for paying for your own shipping costs for returning your item.